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Adorable Gift Baskets Frequently Asked Questions

Adorable Gift Baskets, LLC website features a very simple, easy-to-use shopping cart that allows you to purchase gift baskets online anytime, day or night safely. Adorable Gift Baskets is tested daily and certified Hacker Safe, providing the highest level of encryption and security possible. Rest assured that your information is completely private and secure.

Add gift baskets freely to your shopping cart, especially if you are trying to decide between gift baskets. You are not charged when adding a gift basket to your shopping cart. Before your gift basket purchase is finalized you will be presented with the opportunity to review, edit, delete or make changes before you checkout.

When sending gift baskets to multiple recipients, please complete a new (separate) order for each recipient. 

Q: How will I know when my order has shipped?

A: You will receive a shipment confirmation email and a tracking number when your gift basket ships. You can track delivery status on our website ORDER STATUS page.

Q: Can I send a personalized message with my gift Baskets?

A: Yes, you can! Your baskets will all arrive with your free personalized gift card with each gift basket.

Q: What is your product substitution policy?

A: In the rare instance when demand outstrips supply of a particular item, we reserve the right to replace it with one of equal or greater value at no additional charge to you.

Q: What are your shipping and handling charges and delivery times?

A: Gift basket shipping and delivery take place on business days which are Mon-Fri. There is no shipping or delivery of gift baskets on weekends or US Holidays.


Gift baskets normally ship (not delivered) within 1-2 business days AFTER orders are received. Business days are 9am-5pm/Mon-Fri (weekends & holidays are not business days). Please note that it might take longer during peak seasons to process and ship the orders. You will receive an email containing a tracking number when your order ships. 

The time of day your order is placed, weather conditions, the location of the recipient, holidays, occasional delays by carriers, COVID-19 crisis and many other factors can all impact the shipping and delivery times and dates. Transit days do not include the day orders are placed or shipped. We will do everything possible to process your order quickly. However, we do not guarantee specific times or dates of arrival.

When placing an order, please verify all shipping information. Inaccurate or incomplete recipient information will result in lost, discarded packages, packages being received by unintended recipients or returned. Include the correct recipient name, complete physical street address, business name, bldg#, floor#, suite#, apt# and a valid recipient phone number. Adorable Gift Baskets, LLC is not responsible for orders submitted with incorrect or incomplete recipient shipping information (no exceptions). Additionally, you will be charged address correction fee, plus return shipping, and restocking cost.

Residential deliveries do not require a signature and may be left, at the driver's discretion, on the front porch, side door, back porch, apt manger's office, garage area or any other locations that the drivers consider to be a safe place.

Q: Do you ship to hospitals and hotels?

A: NO. Many times patients get discharged early and hotel guest check out early. If the patient leaves the hospital or guest leaves the hotel before receiving their gift, this creates an unpleasant experience for all concerned. We highly recommend shipping your gift basket to a home address.  Adorable Gift Baskets, LLC will not issue refunds, replacements or re-deliver gifts sent to hospitals and hotels.

Q: What forms of payment do you accept?

A: We accept Mastercard, Visa, American Express and Paypal.


A: Your complete satisfaction is our goal and will do all, within reason, to achieve this aim. Please, direct questions about products or existing orders and other information through our Online Customer Service Form. Include your order number, if applicable, and provide details. (Please do not leave repeated voice messages as this will only delay response time. Thank you.) 
RETURN POLICY  Only available by preauthorization.


We desire to make your shopping experience at Adorable Gift Baskets a positive one. If you have questions about our gift baskets or need help placing an order, please use our Online Customer Service Form below.  To inquire about an existing order, please be sure to provide your order number. Orders can be tracked by visiting ORDER STATUS.  

To get the best answer to your question as quickly as possible, always provide as much detail as you can when filling out the form. Our email is checked regularly and you will receive a response as soon as possible. Until then, make sure to check out the following resource: Frequently Asked Questions.


ONLINE CUSTOMER SERVICE FORM  -  No solicitations, please. Thank you.

Daytime Phone
Evening Phone
Order Number