ADORABLE GIFT BASKETS FREQUENTLY ASKED QUESTIONS
Adorable Gift Baskets, LLC's website features a straightforward, easy-to-use shopping cart that allows you to purchase gift baskets online safely anytime, day or night. Adorable Gift Baskets provide the highest level of encryption and security possible. Rest assured that your information is entirely private and secure.
Add gift baskets freely to your shopping cart, especially if you are trying to decide between gift baskets. You are not charged when adding a gift basket to your shopping cart. Before your gift basket purchase is finalized, you will be presented with the opportunity to review, edit, delete or make changes.
Q: How will I know when my order has shipped?
A: You will receive a shipment confirmation email and a tracking number when your gift basket ships. You can track the delivery status on our website ORDER STATUS page.
Q: Can I send a personalized message with my gift Baskets?
A: Yes, you can! Your baskets will all arrive with your free personalized gift card.
Q: What is your product substitution policy?
A: In the rare instance when demand outstrips the supply of a particular item, we reserve the right to replace the item with an item of equal or more excellent value at no additional charge to you.
Before placing an order, please verify all shipping information. Inaccurate or incomplete recipient information will result in lost, discarded packages, packages by unintended recipients, or returned. Include the correct recipient name, complete physical street address, business name, bldg#, floor#, suite#, apt#, and valid recipient phone numbers for both the sender and recipient of the gift basket. Adorable Gift Baskets is not responsible and will not issue refunds for orders submitted with incorrect or incomplete shipping information. (no exceptions).
Residential deliveries do not require a signature and can be left, at the driver's discretion, on the front porch, side door, back porch, apt manager's office, garage area, or other location the driver considers to be a safe place.
Q: Do you ship hospital patients? (Home Delivery Suggested)
A: We do not recommend shipping to a hospital patient as most patients are discharged from the hospital within 48 hours. In addition, it takes the hospital one or two days after the package arrives for the busy staff to deliver your gift to the patient. Additionally, patients in ICU or other specialized units may not receive the package. We recommend shipping your gift basket to the patient's home address. Adorable Gift Baskets cannot issue refunds, replacements, or re-deliver gifts sent to hospital patients and hotel guests.
Q: What forms of payment do you accept?
A: We accept Mastercard, Visa, American Express, and Paypal.
Q: HOW TO ASK A QUESTION TO INQUIRE ABOUT A PRODUCT OR EXISTING ORDER?
A: Your complete satisfaction is our goal, and we will do all, within reason, to achieve this aim. Please, direct questions about products or existing orders and other information through our Online Customer Service Form. Include your order number, if applicable, and provide details. (Please do not leave repeated voice messages as this will only delay response time. Thank you.)
RETURN POLICY
Adorable Gift Baskets stand behind our products. Your complete satisfaction is our goal, and we will do all, within reason, to resolve customer satisfaction issues promptly.
Adorable Gift Baskets will:
* replace or credit any part of a damaged or defective gift arrangement.
Adorable Gift Baskets will not:
* issue credit or refunds where subjective matters of taste, style, or retail value is involved.
* accept returns of gift baskets containing certain items such as cheesecake, fruit, and perishable food products.
* refund, replace or honor claims for orders submitted with incorrect or incomplete shipping information. It is the sender's responsibility to provide accurate shipping information when placing an order.
Q. When Will My Order Arrive?
A. Processing, Shipping, Transit & Delivery:
Processing: Gift baskets typically leave the warehouse Mon-Fri within 24-48 hours (usually less) from receiving the order.
We desire to make your shopping experience at Adorable Gift Baskets a positive one. If you have questions about our gift baskets or need help placing an order, please use our Online Customer Service Form below. To inquire about an existing order, please be sure to provide your order number. You can track orders by visiting ORDER STATUS.
ONLINE CUSTOMER SERVICE FORM - No solicitations, please. Thank you.
