My AccountOrder StatusContact Us

Adorable Gift Baskets Frequently Asked Questions

Buying Adorable Gift Baskets Online is Incredibly Easy

For the highest level of security and accuracy, we offer online ordering only.

Adorable Gift Baskets website features a very simple, easy-to-use shopping cart that allows you to safely purchase gift baskets anytime, day or night. Adorable Gift Baskets is tested daily and certified Hacker Safe providing the highest level of encryption and security possible. Rest assured that your information is completely private and secure when you buy gift baskets online at Adorable Gift Baskets.

Adorable Gift Baskets website features a very simple, easy-to-use shopping cart that allows you to safely purchase gift baskets anytime, day or night. Adorable Gift Baskets is tested daily and certified Hacker Safe providing the highest level of encryption and security possible. Rest assured that your information is completely private and secure when you buy gift baskets online at Adorable Gift Baskets.

Add gift baskets freely to your shopping cart, especially if you are trying to decide between gift baskets. You are not charged when adding a gift basket to your shopping cart. Before your gift basket order is finalized you will have the opportunity to review, edit, delete or make changes before you checkout.

When sending gift baskets to multiple recipients, please complete a new (separate) order for each recipient. 

Q: How will I know when my order has shipped?    A: You will receive a shipment confirmation email, and a tracking number after your gifts have been shipped. You can track delivery status on our website ORDER STATUS page.

Q: Can I send a personalized message with my gift Baskets?   A: Yes, you can! Your baskets will all arrive with your free personalized gift card which is included in an envelope with each gift basket.

Q: What is your product substitution policy?  A: In the rare instance when demand outstrips supply of a particular item, we will replace it with one of equal or greater value at no additional charge.

Q: What are your shipping and handling charges and delivery times?  A: Gift basket shipping and delivery takes place on business days which are Mon-Fri. There is no shipping or delivery of gift baskets on weekends or US Holidays.

Free Ground Shipping = $0.00 this shipping method generally takes between 4-8 business days to arrive.
Standard Shipping = $12.50 flat rate fee per basket - this shipping method typically takes between 3 and 5 business days to arrive.
Express Shipping = $59.95 flat rate fee per basket - this shipping method typically takes between 2 and 3 business days to arrive

Most gift basket orders (but not all) placed before noon EST ship the same day. You will receive an email containing a tracking number when your order ships.

The time of day your order is placed, the method of delivery you choose, weather conditions, the location of the recipient, holidays, occasional delays by carriers and many other factors can all impact the arrival of your order. Transit days do not include the day orders are placed or shipped. We will do everything possible to process your order quickly. However, we cannot guarantee specific times or dates of arrival.

When placing an order, please verify all shipping information. Inaccurate or incomplete recipient information will result in lost, discarded packages, packages being received by unintended recipients or returned. Include the correct recipient name, complete physical street address, business name, bldg#, floor#, suite#, apt# and a valid recipient phone number.

Adorable Gift Baskets, LLC is not responsible for orders submitted with incorrect or incomplete recipient shipping information (no exceptions). Additionally, you will be charged a $25.00 address correction fee, plus any shipping, return shipping, and restocking cost. Residential deliveries do not require a signature and may be left, at the driver's discretion, on the front porch, side door, back porch, apt manger's office, garage area or any other locations that the drivers considers to be a safe place.

Q: Do you ship to hospitals?  A: Most patients are discharged early and within one to two days of their procedure. If the patient is discharged from the hospital before receiving their gift, this creates an unpleasant experience for all concerned. We highly recommend shipping to a home address.  Adorable Gift Baskets, LLC will not issue refunds or re-deliver gifts shipped to hospitals.

Q: What forms of payment do you accept?  A: We accept Mastercard, Visa, American Express and Paypal.

 

TO ASK A QUESTION, INQUIRE ABOUT A PRODUCT OR EXISTING ORDER 

NOTE: Your complete satisfaction is our goal and will do all, within reason, to achieve this aim. We ask that questions about existing orders be communicated through our Online Customer Service Form below. Be sure to include a detailed explanation of your concern. (please do not leave voice messages regarding these matters)

Online Customer Service Form

 



Please use our Online Customer Service Form.  Thank you!